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Privacy Policy

PRIVACY POLICY - THE BASICS 

Disruptive Strategies ("we," "us," or "our") respects your privacy and is committed to protecting personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, engage our services, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information — name, email address, phone number, company name, and job title, such as when you fill out a contact form, book a consultation, or subscribe to our newsletter.

  • Business information — details you provide about your company, goals, or project when engaging our services.

  • Communication records — messages, emails, or call records exchanged with us, including in the course of promotional voice campaigns we run on behalf of clients.

  • Technical data — IP address, browser type, device information, and browsing behavior on our website, typically collected through cookies or similar technologies.

2. How We Collect Information

We collect personal data when you:

  • Submit a form on our website (e.g., "Book a Consultation," newsletter signup);

  • Communicate with us directly via email, phone, or messaging platforms;

  • Engage us for services, whether as a client or as a contact within a client's own campaign; or

  • Browse our website (via cookies and analytics tools).

3. Purpose of Collection

We use personal data to:

  • Respond to inquiries and provide requested information;

  • Deliver, manage, and improve our services;

  • Communicate with clients and prospective clients about our services, proposals, and ongoing projects;

  • Run marketing, advertising, and promotional voice campaigns on behalf of clients (in which case we act as a Personal Information Processor on the client's instructions — see Section 8);

  • Send newsletters or marketing communications, where you have consented to receive them; and

  • Comply with legal obligations and enforce our Terms and Conditions.

4. Legal Basis for Processing

We process personal data based on one or more of the following: your consent, the necessity of processing to fulfill a contract with you, our legitimate business interests (such as improving our services), or compliance with a legal obligation.

5. Data Sharing and Disclosure

We do not sell personal data. We may share personal data with:

  • Service providers who support our operations (e.g., hosting providers, email platforms, CRM tools), under agreements that require them to protect the data;

  • Clients, where data was collected or processed on their behalf as part of a campaign we're running for them; and

  • Government authorities, where required by law, regulation, or valid legal process.

6. Data Storage and Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. Data Security

We implement reasonable organizational, physical, and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Our Role: Controller and Processor

For data collected directly through our website (e.g., contact forms, newsletter signups), we act as a Personal Information Controller. When we run voice campaigns, admin support, or marketing services on behalf of a client using data the client provides, we act as a Personal Information Processor, processing that data only according to the client's instructions and the terms of our service agreement with them.

9. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

  • Be informed that your personal data will be, is being, or was processed;

  • Access your personal data;

  • Object to processing, including for direct marketing purposes;

  • Request correction of inaccurate or outdated data;

  • Request erasure or blocking of data under certain conditions;

  • Data portability, where applicable; and

  • File a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, contact us using the details in Section 13.

10. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect certain website functionality.

11. Children's Privacy

Our website and services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

12. International Data Transfers

If personal data is transferred, stored, or processed outside the Philippines (e.g., through a third-party service provider), we take steps to ensure it remains protected in a manner consistent with the Data Privacy Act.

13. Contact Us / Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

hello@disruptivestrategies.net

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

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